This Privacy Policy explains how I collect, use, store, share, and otherwise process your personal information when you visit my website, use my services, or communicate with me.
1. What Personal Information I Collect
- Identity information such as name, surname, pronouns, contact information (email address & phone number) & where you are located.
- Information provided through contact forms such as your reasons for seeking counselling or specific inquiries.
- Sensitive personal information (with your explicit consent) such as mental health, personal history, and other details shared during counselling sessions.
- Website usage information when you visit my website.
2. How I Collect Personal Information
- Directly from you when you fill out my contact form, communicate with me via email or phone, or during counselling sessions.
- Automatically through cookies and website analytics when you visit our website.
3. Purposes for Processing Your Personal Information
- To process sensitive personal information for the purpose of providing counselling services, with your explicit consent.
- To respond to your inquiries and requests submitted through our contact form or email.
- To schedule and manage counselling appointments, provide you with the counselling services you have requested and to communicate with you regarding your appointments, payments, and other administrative matters.
- To improve my website and services and comply with legal and regulatory obligations.
4. How I Store and Secure Your Personal Information
- Encryption of data and secure data storage practices will be utilised to ensure I take reasonable steps to protect your personal information from unauthorised access, disclosure, alteration, or destruction.
- I will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.
5. Sharing Your Personal Information
- I do not share any of your personal information without your explicit consent, unless required to do so by law or for professional consultation (e.g., supervision, referral).
- I may share your information with other healthcare providers involved in your treatment with your explicit consent.
5. Consent
- By using my services or providing your personal information, you consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy.
6. Access and Correction
- You have the right to access and correct your personal information held by me. Please contact us if you wish to access, update, or delete your information.
7. Changes to Privacy Policy
- I reserve the right to update and modify this Privacy Policy at any time. I recommend reviewing this policy periodically for any changes.
8. Contact Me
- If you have any questions or concerns about this Privacy Policy or my handling of your personal information, please contact me at:
- Email: info@jeriannecounselling.com
By seeking my mental health counselling services, you acknowledge that you have read and understood my Privacy Policy and agree to the collection and use of your personal information as described.
Jeri-Anne Counselling is committed to protecting your privacy and ensuring the responsible handling of your personal information in accordance with the Protection of Personal Information Act, 2013 (Act No. 4 of 2013) ("POPIA") of South Africa.